This is not the time to panic. There are many good reasons why your account may have been blocked. Too many failed attempts will usually shut the login, but you can restore your account by simply requesting a new password. If the problem is still there after resetting your password, check your email for notifications from us or get in touch with customer support straight away!

Restarting your account is a piece of cake. All you need to do is get in touch with our customer support who will see you through. Please note that if you have requested to be self-excluded, we cannot reopen your account before the period of self-exclusion expires.

Are you having trouble logging in? Don’t worry. RIOACE is prepared for any situation, and you can either click on "Forgot password," or jump into an email chat with our dedicated customer support. Either way, you will have access restored to your account in no time!

We appreciate the enthusiasm, but RIOACE only allows one account per person. Please stick with this for the best gaming experience.

Verification is an important part of the RIOACE experience, and you can complete it by contacting us by email.

When everything is in order, our specialists should complete the verification process within 24 hours. Please allow for some delays as we may be busier during certain periods depending on the number of verification applications.